Thank You For Shopping With Us!
At Kumar Enterprises, we value your satisfaction and strive to provide you with the best possible shopping experience. Please review our Exchange, Return, and Refund Policy to understand your rights and options.
Exchange:
- Exchange of products is permitted within 5 days of delivery in cases of defects, breakage, tampering, or size discrepancies.
- To initiate an exchange, please send a photo of the defective product to our customer care at +91 9324175433 or email us at info@kumarenterprises.in
- If the exchanged product’s price exceeds that of the original product, you will be required to pay the difference via a payment link sent to you.
- If the exchanged product’s price is lower than the original product, the difference will be refunded to your bank account.
- Shipping charges for both the return and exchange will be incurred by the customer.
Return:
- Returns are accepted within 5 days of delivery for defective, broken, tampered, or size-mismatched products.
- To qualify for a return, please send a photo of the defective product to our customer care at +91 9324175433 or email us at info@kumarenterprises.in.
- Customers are responsible for the shipping charges for both the return and exchange.
Refunds (if applicable):
- Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days and credited to your original payment method. For Cash on Delivery (COD) orders, you will be requested to provide your bank details for the refund.
- Refunds will be issued after deducting the shipping charges incurred for both the return and exchange.
Late or Missing Refunds (if applicable):
- If you haven’t received your refund yet, please first check your bank account and contact your credit card company.
- If the refund still hasn’t appeared, please contact your bank to inquire about any processing delays.
- If you have completed these steps and still haven’t received your refund, please reach out to us at +91 9137842955 or email us at info@kumarenterprises.in for assistance.
We aim to process refunds promptly within 7 business days to ensure your satisfaction. Thank you for choosing Kumar Enterprises. For any further inquiries or assistance, please don’t hesitate to contact us.